Where can we help?

Choose your home city when you join. If membership is not open there, you can join the waitlist without starting a paid membership. We’ll tell you when access becomes available; joining the waitlist does not guarantee an opening date.

Use the email connected to your account. Check your spam or junk folder and use the most recent code. If it expires, request a new one. If you still can’t get in, contact support with your account email; never share your sign-in code.

Choose a deal or destination to see its route and preview. Drag the globe to rotate, use the zoom buttons, or browse the list instead. On mobile, switch between List and Globe. Browsing an available city does not change the home city used for your alerts.

Check that your membership or early access is active, then review your channels, wish-list scope, and quiet hours in Account. A narrow wish list can mean fewer alerts. We only send fares that meet our checks, so gaps between alerts are normal and a matching deal is not guaranteed.

Device notifications need permission in your browser and an active device connection in Travelr. Open Account on the device you want to use, enable or reconnect notifications, and check the browser’s site settings if permission is blocked. On iPhone or iPad, use a supported version of iOS and add Travelr to the Home Screen before enabling notifications. Email remains an option.

Flight prices can change after verification. Check the dates, airports, passenger count, baggage, and fare conditions on the seller’s page. The seller’s final total is the price you pay. A historical or current-search comparison explains why we highlighted a fare; it does not guarantee the lowest available price.

Travelr finds and shares fares. You book and pay for flights with an airline or booking provider. Use the contact details on your booking confirmation for flight changes, cancellations, baggage, or a ticket refund. Canceling Travelr membership does not cancel a flight.

Open Account, find Membership, choose Cancel membership, and confirm. The page shows when your access ends. Canceling stops the next membership renewal; it does not automatically refund a previous charge. During a trial, cancel before it ends to avoid the annual charge.

Contact support within 14 days of a Travelr annual charge, including a renewal, to request a full refund under our membership policy. Include your account email and charge date. Don’t send full card details. Flight-ticket refunds must be requested from the airline or booking provider.

Open Membership in Account and choose the billing portal to view available invoices or update your payment method. If payment confirmation is still pending, refresh your membership status before trying another checkout. Contact support if a charge appears without the expected access.

Account has privacy controls for your data export and account deletion. Read the confirmation carefully before deleting: deletion also ends your Travelr membership. For an access, correction, or privacy request that you can’t complete there, contact support. We may need to verify that the account belongs to you.

Use Alert settings to choose channels and quiet hours, or pause alerts. Pausing alerts does not cancel or pause membership billing. Change your saved home city in Account; available cities depend on current coverage. A second home city requires the relevant plan.